Your first port of call should be to contact our in-house Support Team, who are available 8:00AM - 5:00PM. They’re WordPress hosting enthusiasts, familiar with all the issues that can face a WordPress user. They’ll help you with any problems, even they aren’t related to web hosting. They’re known for their concise, expert replies. They don’t rely on ‘boilerplate answers’ and will investigate a problem until it’s solved.

There are also DIY solutions. We have an extensive Knowledge Base which covers common WordPress issues and blog for extra advice. We also include a free automatic Malware Scanner. If this detects malware, it will give you the opportunity to remove it in a click.

Should you wish to edit files, you can use our File Manager, and if you want to test and troubleshoot problems yourself, you can do this on a staging website, leaving your live site unaffected.

Yes. You can quickly and easily upgrade your Managed WordPress Hosting plan inside our control panel. There is no downtime during the upgrade and the change will happen instantly.

Yes, you can use any WordPress plugins and themes, although we’d always recommend getting them from reputable providers.

Some plugins won’t be necessary, as our WordPress Hosting includes many features offered traditionally by plugins. An example would be our CDN Web Acceleration Suite, which performs performance optimisation on images and code at the server level. Another would be the 20i WordPress Manager, which enables you manage all your WordPress websites – things like updates and users – across all your websites from a single screen. We have a bunch of security features that can’t usually be found anywhere except through plugins.

Reducing the number of plugins that you use tends to improve website performance.

It’s quick and easy to set up a WordPress staging environment in Leytewebhost controlpanel. Select the WordPress Staging icon, then ‘Create Staging Site’. Your website will then be cloned to staging. Here, you can make any changes and view the results without affecting your live website.

Once you’re happy with the results, you can ask for your staging site to be ‘Cloned into Live’. All your changes will then appear on the live website.